Important Note: This Privacy Policy applies to all information collected through tekan88.vip, the tekan88 mobile app, and all related services. By using the tekan88 platform, you agree to the practices described in this document.
1 Introduction
Tekan88 ("we", "Platform") is committed to protecting and respecting the privacy of every member who uses our platform. This Privacy Policy explains the types of personal data we collect, how it is used, with whom it is shared, and the measures we take to ensure your data remains safe and protected at all times.
We understand that your trust is the most valuable asset to tekan88. That is why we continuously invest in the latest data protection technologies and adhere to responsible data management practices. Every decision involving member personal data is made with your security and privacy as the top priority.
This Privacy Policy should be read together with Terms and Conditions tekan88. In the event of any conflict between these documents, this Privacy Policy shall prevail on all matters relating to personal data protection.
2 Personal Data We Collect
Tekan88 only collects data that is strictly necessary to provide our members with a secure, seamless, and high-quality service. The following are the categories of data we collect:
Identity Data
- Full name
- Date of Birth
- Identity card number (MyKad)
- Selfie photo for KYC
Contact Data
- Mobile phone number
- Email address
- Platform username
Financial Data
- Bank account number
- Bank name
- E-wallet information
- Deposit & withdrawal transaction records
Technical Data
- IP address
- Device type and version
- Browser type and version
- Timezone Settings
Gaming Activity Data
- Betting and gaming history
- Win and loss records
- Claimed bonuses
- Favourite game preferences
Usage Data
- Pages visited
- Session time and duration
- Clicks and interactions
- Traffic referral sources
3 How We Use Your Personal Data
The personal data we collect is used responsibly for the following purposes:
3.1 Account Management and Services
Your data is used to create and manage your tekan88 account, process deposits and withdrawals accurately, verify your identity through KYC, and ensure all financial transactions are carried out securely and smoothly.
3.2 Security and Fraud Prevention
Tekan88 uses technical data and account activity to detect and prevent fraudulent activity, multi-account usage, money laundering, and any misuse of the platform. These are protective measures that ensure a fair gaming environment for all members.
3.3 Communication and Customer Support
We use your contact information to send important account notifications, transaction updates, relevant promotional offers (with your consent), and to respond to any inquiries or complaints you submit to the tekan88 support team.
3.4 Platform Improvement
Usage and gaming activity data helps us understand how members use the tekan88 platform, so we can continuously improve the user experience, introduce new games members enjoy, and optimise overall platform performance.
3.5 Legal Compliance
In certain situations, we may need to process or disclose your data to comply with legal obligations, court orders, or directives from relevant authorities in Malaysia.
4 Sharing Information with Third Parties
Tekan88 does not sell, rent, or trade your personal data to any third party for marketing purposes. However, in the course of operating the platform, we may share your data with a limited set of third-party categories as follows:
- Payment Providers: Banks, e-wallet companies, and payment processors that facilitate deposit and withdrawal transactions.
- Game Providers: Gaming software companies that provide slots, table games, and Live Casino content within the tekan88 Game Lobby.
- Identity Verification Services: Third-party KYC providers that help verify member identities securely.
- Authorities: Law enforcement agencies or regulatory bodies when required by law.
- Technology Providers: Hosting, cybersecurity, and analytics companies that help us operate the tekan88 platform securely.
All third parties working with tekan88 are required to comply with strict data protection standards and are only permitted to use your data for purposes that have been agreed upon.
tekan88 Guarantee: Your personal data will not be shared with third-party advertisers or sold to data brokers. We only share data that is strictly necessary to provide the services you use.
5 Data Security Measures
The security of your personal data is tekan88's highest priority. We implement multiple layers of technical and operational protection to ensure your data remains safeguarded at all times:
- 256-bit SSL Encryption: All data transmitted between your device and tekan88's servers is encrypted using industry-standard 256-bit SSL technology.
- Secure Data Storage: Personal data is stored on servers protected by firewalls, intrusion detection systems, and strict access controls.
- Restricted Access: Only tekan88 staff who genuinely require access to your personal data — for customer support or legal compliance purposes — are authorised to do so.
- Two-Factor Authentication (2FA): tekan88 offers two-factor authentication to protect your account from unauthorised access.
- 24/7 Monitoring: tekan88's security systems are monitored around the clock to detect and respond to any security threats promptly.
- Regular Security Audits: tekan88's security infrastructure undergoes independent audits on a regular basis to ensure it meets the latest industry standards.
Reminder: While tekan88 takes all reasonable precautions, no data transmission over the internet can be guaranteed 100% secure. You are also responsible for keeping your account login credentials safe.
6 Cookies and Tracking Technologies
Tekan88 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you browse the tekan88 website.
6.1 Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
- Performance Cookies: Helps us understand how members use the platform, which pages are visited most, and where technical errors occur.
- Functional Cookies: Saves your preferences such as language, time zone, and display settings to deliver a more personalized experience.
- Analytics Cookies: Used to analyse aggregated platform usage patterns for continuous improvement purposes.
You can manage or disable most types of cookies through your browser settings. Please note, however, that disabling essential cookies may affect certain features of the tekan88 platform.
7 Your Rights Regarding Personal Data
As a tekan88 member, you have several important rights regarding your personal data. tekan88 is committed to ensuring you can exercise these rights with ease:
Right of Access
You have the right to request a copy of the personal data that tekan88 holds about you at any time.
Right to Rectification
If your data is inaccurate or incomplete, you have the right to request that corrections be made promptly.
Right to Erasure
In certain circumstances, you may request that your personal data be deleted, subject to legal obligations.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time.
Right to Restriction
You have the right to request that the processing of your data be restricted in certain circumstances as defined by law.
Right to Data Portability
You may request your data in a machine-readable format for transfer to another platform.
To exercise any of the rights above, please contact the tekan88 support team via Live Chat or email at [email protected]. We will endeavour to fulfil your request within 30 calendar days.
8 Data Retention Period
Tekan88 retains your personal data for as long as your account is active or as long as necessary to provide services to you. Once an account is closed, we will retain your data for the period required by applicable laws and regulations — typically between 5 to 7 years — for audit compliance, fraud prevention, and the resolution of any disputes that may arise.
Once the designated retention period expires, your personal data will be securely deleted or anonymized so that it can no longer be linked to you personally.
9 Changes to This Privacy Policy
Tekan88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or platform improvements. Any significant changes will be communicated to you via your registered email or through in-platform notifications on tekan88 at least 7 days before the changes take effect.
The "Updated" date at the top of this page will always reflect the currently effective version of the Privacy Policy. We encourage you to review this page periodically so you remain informed about how we protect your information.
10 Contact Us About Privacy
If you have any questions, concerns, or complaints regarding how tekan88 handles your personal data, please do not hesitate to contact us:
- Live Chat: Available 24/7 via the chat icon on the tekan88 platform
- Email: [email protected]
- FAQ: Visit the page FAQ us for an immediate response
We are committed to responding to all privacy-related inquiries within the stated timeframe 3 working days from the date of receipt.